[Kos-Mos]

Well, I did not think I would have to do this, but I went and tried AirsoftQC for myself.

This was the St-Hubert store, I was told that the owner now runs the Montreal store/field.

I went in to buy a trishot spring shotgun. The price was decent (110$ for an all black/metal barrel).

However, the service could not be worst. The guy that worked there appears to have some knowledge of airsoft, but it's not the case. Apparently propane adapters is illegal (and he sells green gaz cans, because this is the only legal propellant). GBBRs also explode if you don't take them appart to lube everything after every game, that is why they don't stock any.

They have a decent inventory, moslty G&G and ICS guns. Some china bolt actions too. The prices are very inflated (think pre-2010). The owner apparently leave his guns there to display. I must say that the BETA Cheytac is really nice, and HEAVY!


Now the first visit was OK. Except maybe that they setup a makeshift range in the store, and shoot with no protection. The shotgun that was on display was loaded when we arrived...

I found a few hours after that I found that the gun I bought was defective. The button to open the loading door/eject the shell was jammed solid. You needed two hands or a pair of pliers to move it.

Today I did go back to the store to get a simple replacement. I did not ask for a refund at all. That is TWO DAYS after the sale, and I had the receipt.
The person there (same as before) started to argue that it was working fine, after trying to open the door at least 10 times. It was because I did not had long nails that I could not operate the latch properly.
He then started about the fact that there is no warranty on any airsoft (partially true). When I asked him where that was marked, he searched for the note on the receipt (there is none). Then looked through the manual to tell me that there is no warranty. He then found out that there is a 60-days warranty (yes, even in Canada). And pointed out that it states NOT TO RETURN PRODUCT TO THE MERCHANT.

I had to threaten him with calling the "Protection du consommateur" (better business bureau), and that he was obligated by law to accept a return or refund in the 7 next days. I also asked for the business number and taxes number (since they where not on the receipt, that is also bad).

Only then he agreed to call his boss, stating that it probably won't change anything and I would have to send the gun for repair.

Surprisingly, his boss did not even ask any questions, and told him to swap it for an other one.

Now, from the moment I entered the place (the second time), the employee made me feel (or tried) like a moron that can't press a button. I will probably visit the Montreal store to meet the owner, because he sounds like a nice guy. Might want to reconsider his employee choice though.